Computer Problem Report Form
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1.   Describe your problem:
____________________________________________________________
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2.   Now, describe the problem accurately:
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3.   Speculate wildly about the cause of the problem:
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4.   Problem Severity:
A.  Minor__
B.  Minor__
C.  Minor__
D.  Trivial__

5.   Nature of the problem:
A.  Locked Up__
B.  Frozen__
C.  Hung__
D.  Strange Smell__

6.   Is your computer plugged in?                             Yes__ No__

7.   Is it turned on?                                         Yes__ No__

8.   Have you tried to fix it yourself?                       Yes__ No__

9.   Have you made it worse?                                       Yes__

10.  Have you had a friend who knows all about computers that can
try fix it for you?                                  Yes__  No__

11.  Did they make it even worse?                                  Yes__

12.  Have you read the manual?                                Yes__ No__

13.  Are you sure you've read the manual?                   Maybe__ No__

14.  Are you absolutely certain you've read the manual?             No__

15.  If you read the manual, do you think you understood it?  Yes__ No__

16.  If Yes, then explain why you can't fix the problem yourself.
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17.  What were you doing with your computer at the time the problem
occurred?
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l8.  If you answered nothing, then explain why you were logged in?
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l9.  Are you sure you aren't imagining the problem?           Yes__ No__

20.  Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?__


21.  Do you have a copy of PCs for Dummies?                   Yes__ No__

22.  Do you have any independent witnesses to the problem?    Yes__ No__

23.  Do you have any electronics products that DO work?       Yes__ No__

24.  Is there anyone else you could blame this problem on?    Yes__ No__

25.  Have you given the machine a good whack on the top?      Yes__ No__

26.  Is the machine on fire?     Yes__ Not Yet__

27.  Can you do something else instead of bothering me?            Yes__